Our mission is to provide a safe environment for our clients, respondents, and our staff. With proper planning and responsible execution, we can provide a clean and safe research environment while maintaining all of the best practices and guidelines required from the Centers for Disease Control and Prevention (CDC) as well as state and local guidelines. Together we can safely return to research!

Enhanced Facility Standards

Social distancing will be implemented and enforced in our facilities
Signage will be placed throughout the facility to remind respondents and clients of our social distancing policies
Reception areas will be rearranged to accommodate social distancing
Group sizes will be limited to 4-10 people depending on room size and configuration
We will utilize our larger multi-purpose rooms when available

All facilities will have thorough professional cleaning prior to re-opening
Facilities will be stocked with additional hand sanitizer
Each room will be cleaned and wiped down between sessions, careful attention to chairs, tables and door handles
Notepads, pens and pencils will not be reused

Wearing masks and gloves is required of our employees and any contractors
Our staff will respect and oversee 6ft physical distancing
Our staff will return to our facilities only once they have passed COVID-19 screening guidelines
Staff who are not required on-site for studies will continue to work from home until further notice
We will continue to promote regular and thorough handwashing
We will continue to promote good respiratory hygiene
If employees display even the most minor COVID-19 symptom, they must stay at home,
We will apply CDC guidelines as a minimum and implement our own stringent restrictions on when
employees can return to an office if he/she has been exposed or potentially exposed to the virus

We will stagger the arrival time of visitors as much as possible
We have adapted our check-in/check-out procedures to accommodate physical distancing of respondents.
When necessary, viewing/conference rooms will be converted as additional waiting areas to extend physical distancing
Respondents will be asked to wear masks in common areas
Enhanced rescreening will occur in accordance with CDC guidelines and client requests relating to

mask/no mask during the interview/discussion

We will request cooperation from our clients with the following:

Clients will be required to wear masks in common areas of the facility.
We will provide a disposable bag in which to store the mask when not being worn.
Clients will need to request during study planning if they want respondents to wear masks during interview
sessions/groups
If the client requires a traditional room set up, we can only accommodate 4-6 respondents + moderator.
If the client needs 8 respondents + moderator, then tables and seating arrangements would be changed
to follow the physical distancing guidelines
We will require 30 minutes between sessions to allow for extra time for check-out and cleaning (wipe down
tables, chair arms, and door handles)
We are limiting the number of clients attending sessions to 5 without prior approval of the Facility Director
With prior planning, the number of viewing clients may be increased as some viewing rooms have higher
capacities and, when necessary, other rooms may be utilized for viewing via monitors
We will encourage clients not to cluster around the front desk but instead to telephone the host
We will need to pre-order individual client meals
All dishware, glassware, utensils will be disposable, and only the required amount will be put out

Additional screening questions will continue to be included in all screeners for in-person/in-facility projects.

If a respondent has come into contact with someone who has been exposed to the virus, he/she will

be disqualified from in-person research

Any respondent with any symptoms of or similar to COVID-19 will be screened out
Where respondents visiting our facilities have not been recruited by our team, the client will be asked

to confirm these respondents have been pre-screened

Any client or visitor who has come into contact with someone who has been exposed to the virus will

be asked to monitor the research online and not visit the office

Respondents will be required to wear masks in our reception areas. They will also be required to agree

to remove the mask during discussions unless requested to retain them.